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How to Handle Delayed Package Deliveries: A Guide for Customers

In the fast-paced world of online shopping, timely delivery is crucial. At Florenco, we strive to ensure your packages arrive within the expected timeframe. However, there are instances when delivery may be delayed beyond the standard timeframe. If you find yourself in this situation, follow these steps to resolve the issue promptly:

Step 1: Contact the Shipping Carrier
If your package has not arrived within the expected delivery period, your first course of action should be to contact the customer service department of the shipping carrier responsible for your delivery. Provide them with your tracking number and any relevant details about your order. This initial contact can help identify any issues or delays in the delivery process.

Step 2: Inform Florenco Customer Service
After contacting the shipping carrier, reach out to Floreco’s customer service team. Inform us about the delay and any details you have gathered from your conversation with the carrier. Our team will assist by following up with the carrier on your behalf. We will coordinate with their representative in Jakarta to expedite the resolution process.

Step 3: Dual Reporting for Faster Resolution
Based on our experience, the most efficient way to resolve delivery issues is through dual reporting. This means that both the sender (Florenco) and the recipient (you, the customer) should report the issue to the carrier. When both parties are actively involved, the carrier is more likely to prioritize and resolve the issue swiftly.

Understanding the Delivery Process
It’s important to note that the delivery process is managed entirely by the shipping carrier. While Florenco can assist and follow up with the carrier, the final resolution lies with the carrier's operations. Our commitment is to provide support and ensure that any problems are addressed as quickly as possible.

Delayed deliveries can be frustrating, but by following these steps, you can help ensure a swift resolution. At Florenco, we are dedicated to providing excellent customer service and support throughout your shopping experience. If you encounter any issues with your delivery, don't hesitate to reach out. We’re here to help.